Refund Policy
14 days, no questions. Email us within 14 days of a charge and we refund it in full. You do not have to explain yourself, show work, or finish anything first.
1. The guarantee
If you are unhappy for any reason, email max@promisephones.com within 14 days of the charge you want refunded, from the address on the account. We will refund that charge in full.
We do not require a reason. We do not ask you to prove you did the work. We may ask what went wrong, but answering is entirely optional and has no bearing on whether you get your money back.
2. How long it takes
We action refunds within 3 business days of your email. Once processed, the money returns via Dodo Payments to your original payment method. How quickly it appears is up to your bank, and is typically 5 to 10 business days.
3. What happens to your access
When a charge is refunded, access ends for the period that charge covered. Refunding is different from cancelling: refunding returns money and ends access, cancelling stops future billing while leaving access until the period you paid for runs out.
4. Renewals
The 14-day window applies to each charge, including renewals. If a renewal catches you by surprise, email us within 14 days of it and we will refund it.
To avoid renewals entirely, cancel from your account before the next billing date. Cancelling is always available and never requires contacting us.
5. Annual plans
Annual subscriptions carry the same 14-day full refund from the date of charge. After 14 days, we do not provide partial or pro-rata refunds for the unused remainder of an annual term, though you keep access until it ends.
6. Your statutory rights
This policy sits alongside your legal rights, it does not replace them.
We are established in Romania and sell to buyers in the United States, so two sets of rules are in play. We have written this policy so that the same 14-day guarantee satisfies both.
If you are in the EU or UK: you normally have a statutory 14-day right to withdraw from a distance purchase. For digital content supplied immediately that right can be waived, and you may be asked to acknowledge the waiver at checkout. Our own 14-day guarantee applies whether or not you waived it, so you are never worse off.
If you are in the United States: your state may give you additional rights, particularly around automatic renewals. Nothing in this policy limits them. California, New York and several other states require an easy online cancellation route, and you have one in your account at all times.
Nothing here limits rights that cannot lawfully be limited.
7. When we may decline
We may decline a refund where the request falls outside the 14-day window, where an account has been terminated for breach of the Terms, or where there is evidence of abuse such as repeated buy-and-refund cycles or redistribution of the material.
8. Chargebacks
Please email us before contacting your bank. A refund is faster than a chargeback and we will not argue with you about it. Raising a chargeback without contacting us first may result in your account being closed.
9. A note on outcomes
This guarantee covers your payment to us. It does not cover money you spend elsewhere, such as on devices or services, and it is not a guarantee of any result. Nothing we sell promises you will earn anything. See section 5 of the Terms.
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